Job Outpatient Clinic Rehab Tech-Raleigh, NC

Outpatient Clinic Rehab Tech

FULL TIME(FT)

-Greeting clients and visitors

· Patient Scheduling – Assist management with completing schedules for the clinical staff, ensuring all patients are scheduled for the frequency and duration approved on the physician approved plan of care. Call or text appointment reminders. Reschedule cancellations.

· Maintain new referral/client information – responsibilities include sending out and receiving back new client packets prior to first visit: schedule evaluations, file evaluation reports within 7 days and a copy to referral source, schedule client with therapist, enter new client into billing software, ensure all information/documentation in client chart is complete, accurate, in compliance with providers to ensure we can bill for services in a timely manner and minimize denials. Ensure patient’s insurance benefits have been verified and reviewed with the patient prior to treatment. Ensure insurance authorization/re-authorization has been completed and is in the patient’s chart.

· Responsible for obtaining coverage for evaluations and treatments. Responsible for oversight of clinic staff member’s schedules to ensure treatment time is maximized and all clients are seen as scheduled. Monitor cancellations and no-show appointments.

· Preparation and management of client charts – responsibilities include preparation of patient chart at client’s check-in, enter client in electronic health record (onset, SOC, date, name, DOB, insurance, co-pay, codes), ensure file is complete/accurate before refiling.

· Provide Billing Support – Collect any co-pays and/or other amounts owed at client check-in. Send all co-pays to corporate office as instructed and in a timely manner. Serve as a liaison between billing department and resident ensuring billing statements are accurate and received by the patient or beneficiary in a timely manner.

· Assist clinical staff in safely transporting residents/patients to and from therapy. Assist clinical staff with patient care as directed.

· Serve as a back up to the Program Manager, if directed, assisting in assigned duties in the absence of the program manager including attendance at facility meetings related to outpatient population (AL/IL).

· Participate in opportunities for program development including but not limited to: communication with IDT staff, marketing, and awareness to potential patients and referral sources.

· Ensure all equipment is stored appropriately and is in good working order. Ensure any work orders for equipment or facility repairs are directed to corporate in a timely manner.

· General office/receptionist duties – including but not limited to answering phones.

· Other office and housekeeping duties as assigned – to include but is not limited to ensuring entry way, lobby, and all common areas are safe, clean, and presentable to guests/clients/visitors at all times. Trash and restrooms should be monitored for cleanliness. Restrooms should be stocked with supplies at all times. Ensure a clinic policy is in place to certify materials and equipment are cleaned on a routine basis.

· Maintain customer relationships with referral sources through verbal and/or written communication.

· Ensure current professional license for each clinical staff is displayed in designated area.

· Assist with credentialing process as needed.

· Order Equipment/Supplies – Submit through Corporate Office with Area Director prior approval.

· Ensure clinic staff are entering documentation and billing charges in a timely manner.

· Check clinic staff timesheets weekly for accuracy - Compare timesheet to documentation software

· Other duties as assigned

• Competitive Compensation
  
• Comprehensive medical, dental & vision plans
  
• Paid Time Off (PTO)
  
• Retirement Plan (401K)-Company Match
  
• Life Insurance
  
• Company paid group life insurance
  
• Short & Long term disability
  
• Critical Illness
  
• Flexible Spending
  
• Licensure Reimbursement
  
• Bereavement Leave
  
• Accidental death and dismemberment
  
• Clinical support and training
  
• Continuing Education
  
• Tuition Assistance